Question 1

Do I need an account to place an order?

Accepted Answer

Yes, you need to create a free account to browse our catalog and place orders. This helps us maintain compliance and ensure our products reach qualified researchers.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, and American Express, plus ACH bank transfers from any US bank account. Pay by ACH and you automatically save 5% at checkout.

Question 3

Is there a minimum order amount?

Accepted Answer

No minimum order is required. However, orders over $200 qualify for free US shipping.

Question 4

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, orders enter our fulfillment queue and cannot be changed. Contact support immediately if you need to make changes.

Question 5

How long does shipping take?

Accepted Answer

Orders placed before 2PM EST Monday–Friday ship the same business day. Standard shipping typically arrives within 2-5 business days. Expedited options are available at checkout.

Question 6

Do you offer free shipping?

Accepted Answer

Yes! All US orders over $200 qualify for free standard shipping. Orders under $200 incur a flat $15 shipping fee.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. International shipping is being evaluated and may be available in the future.

Question 8

How are products packaged for shipping?

Accepted Answer

All products are shipped in insulated packaging with cold packs to maintain stability. Lyophilized peptides are stable at ambient temperature for short periods, but we take extra precautions to ensure product integrity during transit.

Question 9

How do you verify product purity?

Accepted Answer

Lot analysis is performed by an independent laboratory using High-Performance Liquid Chromatography (HPLC) for purity analysis and Mass Spectrometry (MS) for identity confirmation. We require ≥99% purity for all products.

Question 10

Where can I find Certificates of Analysis?

Accepted Answer

COAs are available on each product page and on our dedicated Lab Results page. Every COA is batch-linked and includes HPLC chromatograms, MS data, test date, lot number, and the testing laboratory’s information.

Question 11

Who performs your third-party testing?

Accepted Answer

We partner with accredited analytical laboratories that specialize in peptide characterization. These labs are independent of our manufacturing process, ensuring unbiased results.

Question 12

How should these materials be stored?

Accepted Answer

Lyophilized (freeze-dried) reference materials should be stored at -20°C for long-term storage. For short-term laboratory use, 2-8°C is acceptable. Storage guidance is provided per lot on the certificate of analysis.

Question 13

What is your return policy?

Accepted Answer

Due to the nature of our products and strict quality requirements, we cannot accept returns on opened products. Unopened products in original packaging may be returned within 14 days of delivery for a full refund.

Question 14

What if I receive a damaged product?

Accepted Answer

If your order arrives damaged, contact our support team within 48 hours of delivery with photos of the damage. We will replace the product or issue a full refund at no additional cost.

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